TourVet are the owner of the www.tourvet.eu website (hereinafter referred to as the "Website"). We are committed to protecting your privacy and security. This Privacy policy describes how we deal with the personal data that we process via our website or application managed by us and the services offered thereon (hereinafter referred to as the "Services").
By visiting our website or providing your personal data, you are accepting and consenting to the provisions of this Privacy policy. All personal data collected and processed by us is handled in strict compliance with the European General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR").
The controller of the processing of the personal data is: TourVet. If you have any questions or remarks, please contact us (info@tourvet.eu).
. In the form on our website we ask you to provide the following (personal) data, including special personal data, if necessary, for providing our services:
- First and last name
- Phone number
- E-mail address
- Institution/ Company
- Password
If you send us an email with your request for information, we process the personal data and information provided in your email.
We may combine the information you have provided with other information we have collected about you, both online and offline, including, for example your your address, gender or institution/company.
If you provide us with personal data about another person, you declare that you are authorised to do so and that you allow us to use that information in accordance with this Privacy policy.
When using our website, your IP address can be registered or cookies or other technologies can be used.
A cookie is a small file that is sent along with pages of a website and stored by your browser on the hard disk of your computer. For example, cookie-related techniques are the use of fingerprints and scripts. With this data, sometimes personal data is stored or consulted. On the basis of this information you can be recognised on a later visit.
. We process personal data received from you, for the following purposes:
- to contact you (by phone or by e-mail) and to answer your questions or remarks and/or provide you with the requested information or advice;
- to secure your account and order information;
- to secure our project goals:
. for data analysis, for example to improve the efficiency of the project;
. for audits, to check whether our internal processes function as intended and to comply with legal requirements;
. for fraud and security checks, for example for cyber attacks or attempts at detecting and preventing identity theft;
. to supplement, improve or change our website and services;
. We do not pass on your personal data to other third parties unless we are legally obliged to do so.
TourVet shall process the personal data for a period of two years after your last use, or for as long as legally required or necessary and allowed for the purpose(s) for which it was obtained. Immediately after these periods we will destroy the personal data and/or anonymise them.
The criteria used to determine our retention periods include: whether or not there is a legal obligation to which we are subject; and whether or not custody is advisable due to our legal position (such as applicable limitation period(s), a court case or investigations by a supervisor).
TourVet may process the personal data for a longer period if you ask TourVet to keep data for a new two-year period, in order to comply with statutory retention periods (for example laid down in tax legislation) or in order to prove that it complies with applicable statutory obligations (for example with respect to the GDPR or e-mail marketing legislation).
We shall take appropriate technical and organisational measures to safeguard and protect the personal data against any accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access or against any other unlawful or unauthorised processing of such personal data. Taking into account the state of technology and the costs of execution, these measures guarantee an appropriate level of security given the risks that come with processing and the nature of the data to be processed. For example, we make use of a secure SSL and Plugin Sucuri connection during the order process and when completing the registration form.
We don’t transfer any personal and/or personal data to any third party without your explicit permission, unless it is obliged to do so under applicable legislation or by order of the competent supervisory authority.
Furthermore, we may employ other companies of data processors, which process personal data solely on our behalf. They are only entitled to process the personal data needed to perform their services and activities, in accordance with our written instructions. The processors guarantee that they have implemented appropriate technical and organisational measures in such a manner that their processing meets the requirements of this Privacy policy and the GDPR, and ensures the protection of the rights of all data subjects. The processing of personal data by a processor shall always be governed by a written data processing agreement between us and the processor.
You have the right to obtain our confirmation as to whether or not we process your personal data, on request. The personal details you provide when registering as a user with us can be viewed and altered at anytime by you, on your account on the website. You are also entitled to send us (info@tourvet.eu) a request to receive such information.
You are entitled to send to us (info@tourvet.eu ) a request to access, receive, rectify or erase your personal data. We will process your request immediately and in accordance with the GDPR and we will send you a response without undue delay, at least within one month after the receipt of your written request.
You are entitled to object to our processing of your personal data at any time. We shall no longer process the personal data, unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. We will send you a response without undue delay, at least within one month after the receipt of your written request.
If you have any complaints about our processing of your personal data or your request, you can contact us (info@tourvet.eu). If you have any further questions or remarks, please contact us.
Your personal data can be stored and processed in every country where we have facilities or service providers. By using our Services or by giving us permission (where required by law), your information may be transferred to countries other than the country in which you live, including the United States, where other data protection laws differ from those in your own country may apply. Appropriate contractual and other measures have been taken to protect personal data when sent to third parties in other countries.
Some countries outside the European Economic Area (EEA) are recognized by the European Commission as countries where an appropriate level of data protection applies according to the EEA standards. For transfers from the EEA to countries that in the opinion of the European Commission do not offer sufficient protection, we have ensured that adequate measures have been taken, among other things, by ensuring that the recipient is bound to EU standard data protection provisions, EU-US Privacy Shield certification or an EU-approved code of conduct or certification to protect your personal data.
Please note that this statement might be revised, for example due to revisions in the applicable legislation. The revised statement will be published on our website. We recommend checking our website and the Privacy policy on a regular basis. The last revision of this policy was made in February 2026.
Co-funded by the European Union
Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or EACEA. Neither the European Union nor the granting authority can be held responsible for them.